While we strive for the information/images, pricing and specifications on our website to be accurate at all times, errors may occur from time to time. In the rare case that pricing is incorrect on our website, we reserve the right to not honour this incorrect pricing at any time.
We strive to provide only the best quality goods to you and if you are not happy with any aspect, please get in touch with us within 7 days of delivery. You can call us on (06) 3047222 or email us at [email protected]. Due to the nature of our products, we will not accept any retuned goods unless they have been delivered faulty or damaged. If good are either faulty or damaged, please contact us on delivery. We will meet our obligations under the Consumer Guarantees Act to provide a remedy. Under the Consumer Guarantees Act we do not have to provide a refund or exchange for ‘change of mind’ purchases – so please choose carefully.
RETURNS – CUSTOM MADE FURNITURE/PRE-ORDER FURNITURE
Production for our custom made furniture and pre-order furniture begins immediately upon order. Please note that these orders cannot be cancelled, changed, returned or refunded. We do not take any responsibility and are unable to provide a refund if the furniture does not fit in your space or if you change your mind, so please choose carefully.
RETURNS – STOCK FURNITURE & HOMEWARE
We are unable to provide exchanges or refunds on these items for ‘change of mind’ purchases due to the risk of damage in transit.
Please note that as we are a locally owned and operated store, our in-store and online customers are shopping from the same stock. If an item in our store is purchased and sold at the same time an online order for the item is placed, then the online item may be unfortunately unavailable. In this rare case, we will contact you as soon as possible to discuss placing a special order for the item(s) from our supplier(s) or offering you an alternative item(s) or full refund.
All prices displayed are in NZD and includes 15% GST. We reserve the right to change pricing at any time and without prior notice. Please note that prices of items online may vary from in store. We reserve the right to update our terms and conditions at any time.